Customer Support Policy

Effective Date: [DD/MM/YYYY]
At [TAFTIQ.COM], we are committed to providing responsive, helpful, and timely support for both customers and vendors. Our goal is to ensure a smooth and satisfying experience on our platform.

 1. Support Coverage

We offer support for:

• Product inquiries

• Order issues (delay, cancellation, tracking)

• Payment & refund concerns

• Return & replacement requests

• Vendor or product complaints

• Account-related issues

• Technical issues on the platform

? 2. Support Hours

Customer Service Hours:
? Everyday: 9:00 AM – 9:00 PM (BST)

Live Chat, Email & Hotline Available during service hours.

For queries outside service hours, please leave a message via email or chat — we’ll get back to you the next working day.

? 3. How to Contact Support

You can reach us via:

• ? Email: support@taftiq.com

• ☎️ Hotline: +8801623044002

• ? Live Chat: Available on our website

• ? Social Media: Facebook, Instagram (Replies within 24 hours)

⏱ 4. Response Time

We aim to respond as quickly as possible:

? 5. Order-Related Support

If you face an issue with an order, please contact us within 7 days of delivery. Provide:

• Order ID

• Product details

• A brief explanation of the issue

• Photos/videos (if item is damaged or wrong)

?‍? 6. Vendor Support

We provide separate assistance for sellers:

• Product listing help

• Order & inventory management

• Payment disbursement support

• Policy clarification and training

? Vendor Support Email: vendorsupport@taftiq.com

⚠️ 7. Important Notes

• Abusive or threatening behavior to support agents may result in service suspension.

• We do not provide support for third-party apps or services outside our platform.

? Feedback

Your feedback helps us improve. Share your suggestions or complaints anytime at feedback@[yourwebsitename].com.